RECENT POSTS
- Sep 19, 2018
- 3 min
The Non-Value Tablecloth
Just a short story to share. I am currently in Columbus, Ohio getting my first week of Master Black Belt training from MoreSteam. I will...
- Jul 15, 2018
- 6 min
How hero-minded management breaks systems
This past week I was working with a team on a project looking at some issues that were being seen in our overall surface transportation...
- May 1, 2018
- 5 min
The very simple thing that links all of Lean together
Last week I had one of those epiphany moments. You know, those "I can't believe I didn't see that before" type epiphanies. I have been...
- Mar 28, 2018
- 4 min
Variation caused by this is the hardest to control
I witnessed this concept happen this past week as I worked with the team with their Gemba Walks. We walked and learned more about one of...
- Mar 5, 2018
- 5 min
Learning to be Kick-ass for the Customer
I want my customers to have a kick-ass experience. When I look at my company's customer scores on Google or Yelp, I see 1, maybe 2 star...
- Feb 18, 2018
- 4 min
What is holding you back?
This week I was in Independence, MO working with another team in our company to help learn the skills of coaching and how to see waste...
- Jan 22, 2018
- 4 min
I Never Saw the Waste There Before!
This week I worked with another team to start their journey toward Operational Excellence. Again there were many great discussions,...